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Showing posts from April, 2015

Client Relationship in a Language School Environment

In October, 2014, I first posted this text based on a presentation given at a BrazTesol One-Day Seminar. The original title was something like Dealing with Parents . The presentation has been improved and Dealing with Parents has been put into a broader perspective: Client Relationship . At schools, our clients are the students themselves and their parents or legal guardians. Lots of times their grandparents, stepparents and nannies as well; hence the need for teachers to be able to relate effectively and productively to students - children, teens and adults -, parents and... grandparents... and nannies... and stepparents is imperative. For years now I have been reflecting on career development and career management. I have been trying to apply concepts that are widely used in business, such as having a mission and a vision, knowing about strategies and tactics, or being aware of negotiation principles to improve my own views of my career and to try and help fellow EFL